1. Free plan & trial
The Free plan is free forever and requires no payment. Paid plans may include a one-time free trial per clinic, during which you are not charged. If you do not wish to continue, cancel before the trial ends and no charge is made.
2. Subscriptions
Paid plans (Basic, Premium) and the WhatsApp add-on are billed monthly, per clinic, in Indian Rupees. Subscriptions renew automatically until you cancel.
3. Cancellation
- You can cancel at any time. Cancellation stops the next renewal; you keep access until the end of the current paid period.
- If you subscribed through an app store (Google Play or Apple App Store), manage or cancel the subscription in that store's account settings, per the store's rules.
- If you subscribed directly, email support@dentalynx.online to cancel.
4. Refunds
Because a free plan and a free trial let you evaluate the product before paying, monthly fees are generally non-refundable once a billing period has started. We will, however, review refund requests fairly and in good faith, including for duplicate charges or a clear service failure on our side.
- App-store purchases: refunds for these are handled under Google Play or Apple App Store policies, and requests must go through the store.
- Direct purchases: email support@dentalynx.online within 7 days of a charge, with the account email and reason. Approved refunds are returned to the original payment method.
5. Your data after cancellation
Cancelling a paid plan does not delete your data. On the Free plan the app keeps working offline. You can request an export or deletion of your data as described in the Privacy Policy.